Vergo can pull your invoices in automatically by email, so they show up as Bills ready for coding and approval — no manual uploading.
How it works
Vergo assigns your company a dedicated intake email address in the format [email protected] (for example, [email protected]). You set up auto-forwarding from your accounts-payable inbox (for example, [email protected]) to that Vergo address. From then on, any invoice emailed to your AP inbox is automatically forwarded to Vergo and pulled in as a Bill.
⚠️ Note — a common point of confusion: Vergo does not read your own [email protected] mailbox directly. You forward from your AP inbox to your dedicated @ap.getvergo.com address — that's the address that pulls invoices in.
Finding your intake address
Your dedicated address is shown at the top of the Bills page — "Email bills to [email protected]" — with a copy button. No need to contact support to find it.
Setting it up
Copy your dedicated @ap.getvergo.com address from the top of the Bills page.
In your email system, create a rule that auto-forwards messages arriving at your AP inbox to that Vergo address. This is often handled by your IT team.
Test it: send a test message to your AP inbox and confirm it forwards to the Vergo address and appears as a new Bill in the New tab.
Invoices aren't coming in
Confirm the auto-forward rule is active and pointing to the correct @ap.getvergo.com address (no typos).
Send a test message to your AP inbox and watch whether it forwards.
Check that your mail system's spam/quarantine filtering isn't blocking the forward.
If it still isn't working, contact support with an example of an invoice that should have come in, and we'll help track down where it's getting stuck.