App is loading slowly or just spinning
Check your internet connection — switch between Wi-Fi and mobile data to rule out connectivity.
Force-quit and reopen the app — iOS: swipe up and swipe the app away. Android: use recent apps and close Vergo.
Clear the app cache — Android: Settings → Apps → Vergo → Clear Cache. iOS: delete and reinstall.
Update the app — get the latest from the App Store or Google Play (or go to getvergo.com/app, which routes you to the right store).
Restart your device.
⚠️ If it keeps spinning right after correct credentials (app or desktop), that's usually a backend profile issue — contact support to have the profile reset.
Unable to sign in on mobile or iPad
Face ID / Touch ID
Vergo supports both Face ID and Touch ID. Enable biometric login in the app's sign-in settings; if it stops working, sign in with your email and password and re-enable it.
Not receiving a password reset email
Check spam/junk for an email from [email protected].
Use the exact email on your Vergo account.
If it doesn't arrive in a few minutes, request it again.
If it still doesn't arrive, contact your Vergo admin or support to verify your email and trigger a reset.
iPad sign-in not working
Try the web dashboard at app.getvergo.com in Safari — this bypasses app-specific issues.
Make sure iPadOS is up to date.
Delete and reinstall the app if it persists.
Camera not working (can't take receipt photos)
Go to your device's Settings → Privacy → Camera and confirm Vergo has camera access.
If it's already granted, revoke and re-grant it.
On iPad, also ensure Microphone access is granted — some iPadOS versions require it alongside camera.
Force-quit the app and try again.
Transactions not showing on mobile
Pull down on the transaction list to refresh.
Log out and back in to re-fetch your data.
The mobile app doesn't have filters, so a filter isn't what's hiding them on mobile. (On the desktop site an active filter can hide transactions — if you're missing some there, clear any filters.) If they still don't appear on mobile, contact support with the transaction details.
What's web-only
Some things are done on the desktop web app, not mobile: Bills (AP invoices), approvals (transactions and Bills), bulk actions like bulk submit, and filters. On mobile you can view and code your transactions, submit cleared transactions, and capture receipts.
Bills aren't available on mobile
That's expected — Bills/AP is desktop-only. Use the web app at app.getvergo.com to view, code, and approve Bills.
Note: many issues are fixed in newer app versions — make sure you're on the latest from the App Store or Google Play (getvergo.com/app).