Before you troubleshoot
Vergo pulls card transactions automatically from your connected card accounts. If a transaction doesn't appear, it's almost always one of these:
The charge is still authorized/pending at the bank (not yet posted)
The card the charge was made on isn't connected to Vergo (or its connection dropped)
The transaction is there, just in a tab you're not viewing
Step 1 — Check your bank or card portal first
Confirm the transaction shows as posted (not pending/authorized). Vergo imports card transactions once they post. If the bank still shows it pending, Vergo picks it up automatically once it clears.
Step 2 — Confirm the card is connected
Go to the Cards page and find the card used for the charge. The Status column shows Connected (green) or Disconnected (red). If it's disconnected, click Reconnect and complete the in-app bank login — Vergo then backfills from the last successful sync. If the card isn't there at all, add it via Cards → New Card. See Reconnecting a card connection.
Step 3 — Check all transaction tabs
The transaction may be in a tab you're not viewing. The tabs are: New, Pending, Needs Approval, Rejected, Approved, Reported, and All — start with All to see everything. (On the desktop site an active filter can also hide transactions, so clear any filters. The mobile app has no filters.)
Step 4 — Check if it was declined
Sometimes a charge is on your statement but shows as declined in Vergo. See Why was my transaction declined?
Step 5 — Card not mapped to the right cardholder
A transaction can be in Vergo but tied to the wrong (or no) cardholder — usually when a card was recently added and hasn't been mapped to the correct person. An admin or support can correct the card's cardholder assignment.
Note — credits/refunds: credits and refunds import separately and appear once posted. If you're looking for one and can't find it, contact support.
Still can't find it?
Contact support with the last 4 digits of the card, the merchant name and amount, and the date the charge posted to your bank statement.