Vergo support is here to help with anything in the platform — from transactions and receipts to Bills, coding, and your ERP connection.
How to reach us
In-app chat — the chat bubble in the bottom corner of Vergo.
Email — [email protected].
Phone — during support hours.
Support hours (Monday–Friday)
Eastern: 9:00 AM – 6:00 PM
Central: 8:00 AM – 5:00 PM
Pacific: 7:00 AM – 4:00 PM
Response times
We respond within 3 business hours. If you reach out outside of support hours, the clock starts at the beginning of the next business day. Issues are prioritized by severity and business impact, so the most urgent, work-blocking problems are handled first.
Escalations
If an urgent issue isn't getting the traction it needs, you can escalate to our leadership:
Rich Kane, CEO — [email protected]
Einar Hohenstein, CTO — [email protected]
When you reach out
To get the fastest resolution, include the relevant transaction or Bill URL, a screenshot, and the affected user's email.